Return Policy

If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by Elcab, you may request a replacement at no extra cost.
Replacement is subject to availability of stock with the ELCAB. If the product is out of stock, you will receive a full refund, no questions asked.
How do I return an item purchased on Elcab?
simply follow these steps
- Contact us and provide Order ID details.
- Customer Support will confirm the return request and will inform you about the pickup process.
- Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

Note:
- We do not charge extra for returns and all replacements/pickups are done free of cost.
- We support Replacement across categories in case of damaged item.
- Replacement available for Dead On Arrival, Faulty, or Received Wrong Item.
- Customer Support will inform you about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
- Replacement is subject to availability of stock with the Elcab. In case a Replacement is not available, Elcab will refund the amount for the same.
- If you change the mind after receiving the product as per the order, the replacement or return cannot be carried out.

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns
- Return request is made outside the specified time frame.
- Product is damaged because of use or Product is not in the same condition as you received it.
- Defective products which are covered under the manufacturer's warranty.
- Any consumable item which has been used or installed.
- Products with tampered or missing serial numbers.
- Items that are returned without original packaging, or accessories.
- Products ordered using request a product section.

When are Refunds provided?

We work to provide the most hassle-free online shopping experience. You are covered and your money safe. Refunds are issued when ?
- Manufacturer cannot provide replacement.
- In-line with Buyer Protection, when a dispute has been ruled in your favour.
I've still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.Please mail the cancel request along with the order ID to sales@elcab.co.in before shipping.
Before shipping your order our customer care executive will call you to confirm your order and shipping address, If you are In a mind to cancel the order please inform the same with the executive. Once the order is confirmed by our shipping department the order cannot be canceled.
Unfortunately, an order cannot be cancelled once the item has been shipped to you.

All this is subject to the ELCAB return policy. Returns are covered by the 24 Hours Replacement Guarantee for ELCAB ENGINEERS PRIVATE LIMITED.